We thank you for being a loyal Century 21 customer as we adjust our safety procedures related to COVID-19. Our facilities are regularly sanitized and personal protective equipment is worn by all on-site staff to ensure your orders are safely packed and shipped. There’s nothing more important to us than the well-being of our customers and employees and we appreciate your patience at this time. Due to high volume, delivery times may be longer than normal.
While shopping, just select your desired item, size and quantity then click “Add to Bag.” When you are ready to check out and complete the order, select “Proceed to Checkout.” You will be required to provide shipping, billing and payment information.
You may also complete the order by calling our Customer Service at 877-350-2121.
Shortly after you’re done with the checkout, a confirmation will show up on your page with an order number. You will also receive a detailed email confirmation.
Yes, C21Stores.com is optimized to work on all mobile devices.
We currently do not offer this service. However, if you shop our stores you may request delivery to a local address.
Once you click submit, you will be taken to the Order Confirmation Page featuring your order number. You will then receive an order confirmation email that details your purchase and also contains the order number.
There is a brief time frame during which we may be able to adjust or cancel your order between the time you placed your order and processing to our distribution center. Orders are processed at 6am the day after you order or by 1pm for next business day orders. Please email us or call us at 877-350-2121.
There is a short window of time during which we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 877-350-2121.
You may track your order by signing into your account, clicking on My Account and then My Orders to review the status of your orders.
You will receive a Shipping Confirmation email once your order has shipped. Click on the link that is included in the email to track your package. Alternatively, you may sign into your account and click on My Account and then Order History to see all of your orders. You can click on “VIEW” to see more details about each order.
C21Stores.com proudly accepts the C21STATUS Credit Card, American Express, Visa and MasterCard. Additionally, you may pay with Century 21 Department Store Gift Cards and C21 e-gift cards.
You may submit only one credit card and/or one gift card with each online order.
Your credit card will be charged when your order ships. Orders are subject to verification and acceptance before shipping.
On orders placed in New York, New Jersey, Pennsylvania and Florida, applicable sales tax will be added. Orders placed outside of these states are tax-free!
If you find a lower advertised price within 14 days of your purchase IN-STORE or ONLINE, at a qualifying U.S.-based competitor for any item that Century 21 Department Store has in stock, we’ll gladly match their price. Click here for the full Price Matching Policy.